Shipping policy

1. Order Processing Time

We understand that you are eager to receive your pet products, and we take pride in dispatching orders with care and efficiency. All orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays) following the successful confirmation of your payment. Please note that orders placed on weekends or holidays will begin processing on the next business day. Once your order has been packed and handed over to our shipping partner, you will receive a shipment confirmation email containing your unique tracking number, so you can follow your parcel's journey every step of the way.

2. Delivery Timeframe

For our standard shipping service, the estimated delivery window is 15 business days from the date your order is shipped out. While we make every effort to ensure your package arrives within this timeframe, please keep in mind that delivery estimates are provided by our carriers and are not guaranteed. Unforeseen circumstances such as customs inspections, severe weather conditions, or carrier operational delays may occasionally extend transit times. We kindly ask for your patience and understanding should any such situations arise.

3. Shipping Costs and Customs Fees

Shipping charges are automatically calculated and displayed at checkout, based on the total weight of your order and the destination address. These rates are transparent and include standard handling fees. Please be aware that for international shipments, any additional customs duties, import taxes, or brokerage fees that may be levied by the destination country's authorities are the sole responsibility of the customer. We recommend checking with your local customs office for an estimate of any potential extra costs before placing your order.

4. Shipping Destinations

At this time, we primarily offer shipping services to addresses within the Netherlands and a selection of other European Union member states. If you are located outside the EU and wish to place an order, we kindly request that you reach out to our customer support team prior to purchasing. This will allow us to verify whether shipping to your specific country is feasible and to inform you of any additional requirements or restrictions that may apply.

5. Order Tracking

Transparency and peace of mind are important to us, which is why we provide a tracking number for every shipped order. As soon as your parcel leaves our facility, you will receive an email with the tracking details. Please allow up to 24 hours after receiving the shipping notification for the tracking information to become active and reflect the latest status on the carrier's system. If your tracking number does not show any movement beyond this period, do not hesitate to contact us for assistance.

6. Accuracy of Shipping Address

To ensure smooth and timely delivery, it is essential that you provide a complete and accurate shipping address at the time of checkout. We are unable to modify the delivery address once an order has been processed and shipped. If a package is returned to us due to an incorrectly entered address, or because the courier was unable to deliver it, the customer will be responsible for the reshipping costs. We strongly recommend double-checking all address details before finalizing your order.

7. Lost or Damaged Shipments

Although we take great care in packaging your pet products securely, we understand that occasional issues may occur during transit. If your order arrives visibly damaged, or if the tracking status indicates delivery but you have not received your package, please contact us within 7 days of the expected delivery date. We will promptly open an investigation with the shipping carrier on your behalf. Depending on the outcome, we will work with you to arrange a suitable resolution, which may include a replacement shipment or a full refund, in line with our store policies.

8. Contact Information

Should you have any questions, concerns, or special requests regarding shipping, our support team is here to help. Please do not hesitate to get in touch using the details below:

• Trade Name: Chegodayev Nikita

• Email: contact@cybernovix.shop

• Phone: +31 06-19558719

• Physical Address: Klaroenstraat 160, 1104 HW Amsterdam, Netherlands